Coronavirus FAQs for Oxygen Patients2020-06-05T17:54:04-06:00

Covid-19 Action Update We are here for you!

If you require sleep treatment support, CPAP products or oxygen supplies, please call us at 1-800-839-9046 or fill out our contact form. RHS clinics reopened with the highest level of safety measures to protect and safeguard you against the spread of COVID-19.

COVID-19 FAQ for Oxygen Patients

Respiratory Homecare Solutions understands that during the COVID-19 outbreak, you may have some questions about the COVID-19 as it relates to sleep apnea. Respiratory Homecare Solutions encourages you to visit the Government of Canada website to review current information on the CPVOD-19. The contents below are provided for informational purposes only. Respiratory Homecare Solutions is unable to provide medical advice regarding COVID-19.

Are RHS clinics open for in-person appointments?2020-06-04T15:59:06-06:00

Yes! Our clinics reopened the first week of June, 2020 and will follow provincial health directives to ensure that strict protective measures are in place to safeguard against the spread of COVID-19. The health and safety of our patients and healthcare teams is our highest priority. Our stores are reopened only after we implemented strict new clinic standards and safety measures.

Have RHS clinic hours of business changed?2020-05-26T10:25:02-06:00

Most of our clinics will be open with normal hours. Some of our clinics will be open with reduced hours. Please check our location hours or call our Service For Life team at 1-844-705-1240 for clinic hours.

What measures have been put in place at the clinics to ensure my safety?2020-06-22T09:04:14-06:00

To ensure the safety of our patients and our healthcare team members we have adapted our clinics including installing plexiglass shields, signage and floor decals. We have also implemented new clinic procedures for in-person appointments including:

  • Pre-screening all patients for COVID-19 prior to accepting in-person appointments.
  • Checking temperatures of all patients using  non-contact forehead infrared thermometers.
  • Requiring all RHS healthcare team members wear Personal Protective Equipment (PPE) during appointments.
  • Requiring all patients bring their own mask and put on the mask prior to entering the clinic.
  • Providing hand sanitizing stations and following strict hand hygiene protocols.
  • Increasing the frequency of sanitization of high-touch areas and surfaces.
  • Limiting the number of people in each clinic at one time and practicing physical distancing protocols.
  • In some clinics, patients may be asked to wait in their cars until their scheduled appointment time.
Can I visit a RHS clinic without an appointment?2020-05-26T08:36:38-06:00

Yes. While we would prefer you book an appointment, you can still visit a clinic without an appointment. Clinic requirements will vary by location. Please follow the instructions posted on the door before entering the clinic.

What do I need to know for my in-person appointment?2020-07-20T10:37:20-06:00

All in-person appointment information will be shared with you prior to your appointment. To ensure the safety of you and our team members you should be aware of the following safety measures for your in-person appointment:

  • We request, if possible, that you attend your appointment alone.
  • We request patients bring their own mask and put on the mask prior to entering the clinic. Masks or personal protective equipment is mandatory for our health care team and patients.
  • Upon arrival, we encourage you to wait in your vehicle until your scheduled appointment time.
  • We will perform patient temperature checks utilizing a non-contact forehead infrared thermometer.
  • We request that you follow the physical distancing signage and remain 2 meters/6 feet apart from other patients and clinical team members.
  • We require that you clean your hands with hand sanitizer before your appointment. Disinfecting stations will be available in our clinics.
Should I wear a mask for my in-person appointment?2020-06-22T09:01:58-06:00

Yes. We request patients bring their own mask and put on the mask prior to entering the clinic. Masks or Personal Protective Equipment (PPE) is mandatory for our healthcare teams and patients.

Do I need to bring my own mask to my in-person appointment?2020-06-22T09:02:02-06:00

Yes. We request patients bring their own mask and put on the mask prior to entering the clinic. Masks or Personal Protective Equipment (PPE) is mandatory for our healthcare teams and patients.

Is it mandatory for me to wear a mask for my in-person appointment?2020-06-22T09:02:09-06:00

Yes. Masks or Personal Protective Equipment (PPE) are required for all patients and healthcare teams. We request patients bring their own mask and put on the mask prior to entering the clinic.

Can I bring a family member to my in-person appointment?2020-06-01T10:53:37-06:00

In order to respect safe distances, we are limiting the number of people in clinics. We request that, if possible, you attend your in-person appointment alone. Our virtual appointments are better suited to include family or members of your care support team. If you would like to include a family member we would encourage you to book a virtual appointment. Contact your local clinic to book your virtual appointment.

I’m not comfortable with an in-person appointment. Are you offering virtual appointments?2020-06-01T10:56:52-06:00

Yes. To provide the safest experience for you and our health care teams, RHS is offering Virtual or TeleCare appointments. Contact us at 1-844-705-1240 to schedule a virtual appointment. You will be provided with all of the information you will need and instructions on how to set up your call prior to your appointment. Our virtual appointments will provide you with the same premium support and guidance as one of our in-person appointments.

I have been booked for a virtual appointment – how do I access my appointment?2020-05-26T08:35:09-06:00

Prior to your appointment, you will receive and email with your appointment date, time and setup instructions. If you have any questions or difficulties setting up your call, our healthcare team is available to assist you. Call the phone number at the bottom of your email for help.

Can I come and pick up supplies in-person?2020-05-26T08:33:56-06:00

Yes. We are offering contactless pickup for any supplies that you may require. Please contact your local office to place your order and arrange for pickup. If you must come inside the clinic, please be aware of  the new safety procedures that have been implemented at our clinics.

If RHS is contacting me regarding delivery/pick up of oxygen or oxygen equipment, is it safe for RHS staff to enter my home?2020-05-26T14:30:10-06:00

In order to limit person-to person contact, we request that all equipment be left outside your residence or an alternate outside location. If a RHS team member must come into the home we will pre-screen for COVID-19 prior to pick up and follow strict infection control procedures including Personal Protective Equipment (PPE) to protect both you and our team.

Are my oxygen cylinders and equipment sanitized before they are delivered to me?2020-05-26T14:38:28-06:00

Yes. We follow very strict infection control procedures to sanitize cylinders and equipment using approved disinfectants as outlined by the World Health Organization guidelines.

What is RHS doing to ensure my safety during the COVID-19 pandemic?2020-05-26T14:38:41-06:00

In an effort to eliminate any physical contact with patients, family members or caregivers, RHS is providing contactless delivery and virtual care home oxygen set-ups. RHS has implemented strict infection control procedures including Personal Protective Equipment (PPE) and is following the disinfecting and sanitizing practices outlined by the World Health Organization. Returned equipment is initially disinfected at point of customer pick up and then sanitized at the RHS branch.

If my doctor prescribed oxygen, can I still get it set up?2020-05-26T14:39:00-06:00

Yes. RHS is providing contactless delivery of oxygen equipment and providing virtual care appointments to patients and/or their caregivers to assist with the set-up of home oxygen equipment. If an in-person set-up is required, RHS will set up patients in accordance with established safety and COVID-19 protocols. RHS follows strict infection control procedures including wearing Personal Protective Equipment (PPE) and following the cleaning and disinfecting practices outlined by the World Health Organization.

Should I order extra oxygen cylinders or soft-wear (nasal cannula) due to COVID-19?2020-07-20T10:18:02-06:00

No, it is not necessary to stock up on nasal cannulas or order extra oxygen cylinders. We have an adequate supply of oxygen and equipment to meet the needs of our patients. And, to ensure that government health authorities have access to essential oxygen equipment during the COVID-19 pandemic, we request that you do not stock up on extra supplies. Please call our toll free number 1-800-839-9046 to fulfill your oxygen requirements.

I am positive for COVID-19 and was prescribed oxygen, will it be delivered?2020-05-26T14:39:51-06:00

Yes, RHS is providing contactless oxygen delivery and virtual care home oxygen set-ups to patients who have tested positive for COVID-19. Oxygen cylinders and equipment can be delivered to the outside of your residence or to an alternate outside location (family member, friend or neighbour). If outside delivery cannot be arranged, our team can provide delivery to the interior of the residence by following strict infection control procedures including wearing Personal Protective Equipment (PPE).

A household member tested positive for COVID-19, should I notify RHS? And does this affect my oxygen delivery?2020-05-26T14:40:08-06:00

Please notify us if anyone in your home has tested positive in the past 14 days or has COVID-19 symptoms. Contactless supply of oxygen cylinders and equipment can still be delivered to the outside of your residence or to an alternate outside location (family member, friend or neighbour). If outside delivery cannot be arranged, our team can provide delivery to the interior of the residence by following strict infection control procedures including wearing Personal Protective Equipment (PPE).

If I feel there has been a change in my oxygen needs and I do not have a respiratory illness, will I still be able to get an assessment?2020-06-10T08:43:11-06:00

Yes, an RHS therapist can assess your oxygen therapy needs through a virtual care appointment. We are also able to provide in-person appointments for oximetry tests and assessments if required.  Contact us at 1-800-839-9046 to book an appointment or to get more information.

Should I turn up my oxygen if I tested positive for COVID-19?2020-05-26T14:40:47-06:00

Oxygen therapy is a physician-prescribed medication based on a specific medical requirement. If your oxygen requirements have changed please consult with your physician. Do not adjust your oxygen levels without receiving a new prescription from your physician. Any alteration to your oxygen levels may be detrimental to your health.

I am due for my 6-month visit, will I still get it?2020-07-28T14:13:06-06:00

Due to the risk of COVID-19 exposure, government health authorities have suspended all non-critical follow up assessments until further notice. Please call us at 1-800-839-9046 for assistance with any oxygen supplies or support.

I am out of supplies. How can I get more?2020-07-13T14:42:40-06:00

Please call our toll free number for assistance with any oxygen supply requirements. If you require repairs or replacement of your oxygen equipment, please contact RHS to discuss your options. It is important that you have the required oxygen equipment and supplies to maintain your oxygen therapy at an optimal level.

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