Return Policy

Our Policy

Respiratory Homecare Solutions (RHS) will gladly exchange or refund products within 30 days of purchase with an original receipt. Items must be in their original packaging and unopened. To maintain hygienic standards in accordance with Health Canada infection and disease prevention initiatives we cannot accept opened product for return. In order to get a full refund the product MUST be unopened.

Unopened products can be returned in-person to any RHS Location or by mail (additional shipping costs apply). A refund will not be issued until the item has been received and inspected by Respiratory Homecare Solutions.

RHS reserves the right to refuse an item as a valid return.

Return policies on products purchased in store may vary by location.

Return By Mail

Refusing a shipment on an order is not a valid method for canceling an order. Shipping charges to return a refused item and 25% restocking fees will be deducted from refund. Defective products can be returned to Respiratory Homecare Solutions within 30 days of purchase for exchange.

If you are shipping your return:

Please include as much information with your return as possible including the name, phone number and address where the order was sent and/or billed to and email address along with the receipt. Please pack and seal your return in its original packaging and ship using an insured carrier service. Your shipment must be sent prepaid; we do not accept C.O.D. deliveries.

Send your package to:
Respiratory Homecare Solutions – Warehouse
1011 53 Ave NE,
Calgary, AB, T2E 6X9

Credit Card & Online Refunds

For refunds we only credit the original account used to make the original purchase. The refund will immediately be sent to the credit card company for processing. Generally this can take 1-7 business days, depending on the credit card company. Please allow for up to two billing cycles for your credit to appear on your statement.

Privacy

To protect our customers from fraudulent activity, RHS reserves the right to request valid photo ID for the purpose of validating customer information when processing a return or exchange. For more information contact us at serviceforlife@rhscanada.com

Warranty

RHS offers replacement equipment on our CPAP machines during warranty claims. Please contact us at serviceforlife@rhscanada.com for assistance with your CPAP machine.

For assistance with warranty information on accessories and other supplies refer to your manufactures warranty or contact any RHS Location.

Damaged Product

Upon delivery, fully inspect all packages for any damage is there is damage please contact serviceforlife@rhscanada.com or any RHS Location for assistance.