Terms & Conditions of Use
All of the information on the Site is provided for general informational purposes only.
This Site does not provide medical advice.
MEDICAL DISCLAIMER: THE CONTENT POSTED ON THIS SITE IS NOT INTENDED TO BE A COMPREHENSIVE OR DEFINITIVE STATEMENT CONCERNING THE MATTERS THEREIN ADDRESSED, OR AS MEDICAL, PHARMACEUTICAL, THERAPEUTIC, OR OTHER PROFESSIONAL OR EXPERT ADVICE, AND SHOULD NOT BE RELIED UPON AS SUCH. IN NO EVENT SHOULD SUCH CONTENT BE CONSTRUED AS A RECOMMENDATION OF ANY PARTICULAR COURSE OF TREATMENT, THERAPY, MEDICAL DEVICE, DRUG, PRODUCT OR SERVICE OR AS AN OFFER TO SELL, OR THE SOLICITATION OF AN OFFER TO SELL, ANY COURSE OF TREATMENT, THERAPY, MEDICAL DEVICE, DRUG, PRODUCT OR SERVICE. ALWAYS SEEK THE ADVICE OF YOUR PHYSICIAN OR OTHER QUALIFIED HEALTH PROVIDER PRIOR TO STARTING ANY NEW TREATMENT OR TO OBTAIN ADVICE ON ANY QUESTIONS YOU MAY HAVE REGARDING A MEDICAL CONDITION. NOTHING CONTAINED IN THE CONTENT, SERVICES OR PRODUCTS AVAILABLE OR DISCUSSED ON THIS SITE OR ANY LINKED SITE IS INTENDED TO BE FOR MEDICAL DIAGNOSIS OR TREATMENT.
This Site may contain health-related or medically-related materials that are explicit. If you find these materials offensive, you may not want to use our Site.
The Site and the content provided are on an “as is” basis. When using the Site, information will be transmitted over a medium that may be beyond the control and jurisdiction of RHS Canada. As such, RHS Canada assumes no liability for or relating to the delay, failure, interruption or corruption of any data or other information transmitted in connection with use of this Site.
Viewing Videos on RHS Canada’s Site
The material contained in videos on the Site is intended for informational and educational purposes only. Please be advised that users are cautioned as some videos may contain explicit and/or graphic images of medical procedures and treatment that may be inappropriate for certain audiences. By accessing the video, you acknowledge and fully understand that it is for informational and educational purposes only.
The views and opinions of authors expressed in the video do not necessarily state or reflect those of RHS Canada and they may not be used for advertising or product endorsement purposes.
Specific medical advice will not be provided. RHS Canada urges you to consult with a qualified physician for consultation, diagnosis and/or treatment plans with respect to your medical condition(s). It is not the intention of RHS Canada to provide specific medical advice through video, but rather to provide users with information to better understand their health and their diagnosed disorders.
Use of Materials
You may print or have printed by a third party any downloadable material contained on this Site provided that the following three conditions are met: (i) the material is solely for non-commercial and personal use; (ii) no copyright or other proprietary notice is removed from the material; and (iii) the material is not altered in any manner.
Copyrights, Trademarks and Other Proprietary Rights
The content of this Site, including but not limited to trademarks, designs, logos, text, images, audio and video materials, is the property of RHS Canada, and their respective affiliates or licensors (“Proprietary Materials”) unless otherwise noted. Proprietary Materials are protected by the laws of Canada and other countries throughout the world and under international treaties. You may not remove any copyright or other proprietary notices from any Proprietary Materials. You may not display, reproduce, distribute, communicate, perform, modify, transmit, or otherwise use Proprietary Materials in any way for any public or commercial purpose without the prior and express written consent of RHS Canada or, in the case of Proprietary Materials on the “Sleep Health” portion of the Site, from the University Health Network.
Links to Other Sites
This Site contains links to third party websites. RHS Canada shall have no responsibility or liability to you in connection with third party websites accessible by links posted on this Site (“Linked Sites”). Access to Linked Sites is at your own risk and RHS Canada is not responsible for the availability, accuracy or reliability of the contents of any Linked Site or any link posted on a Linked Site. RHS Canada provides links to you only as a convenience, and the inclusion of a link does not imply endorsement of the Linked Site or any products, services, materials or statements contained or referred to thereon by RHS Canada.
You agree not to submit, publish, transmit, display, disseminate or otherwise communicate any libelous, defamatory, inaccurate, abusive, threatening, offensive or illegal material while connected to or otherwise using this Site. Transmission of such material shall constitute a material breach of the Terms. RHS Canada does not and cannot review every submission posted by users and is not responsible for, nor does it endorse, such submissions. You acknowledge that any submissions may be edited, removed, modified, published, transmitted and displayed by RHS Canada or the administrators of this Site, in their sole discretion. Users remain solely responsible for the content of their submissions.
Disclaimer of Warranties
YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. THIS SITE AND ITS CONTENT ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OF THIRD PARTY RIGHTS, FITNESS FOR A PARTICULAR PURPOSE, OR ANY WARRANTIES THAT ACCESS TO THIS SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT THIS SITE WILL BE SECURE OR FREE OF VIRUSES OR OTHER HARMFUL MATERIAL, OR THAT INFORMATION ON THIS SITE WILL BE COMPLETE, ACCURATE OR TIMELY. RHS CANADA RESERVES THE RIGHT TO RESTRICT OR TERMINATE YOUR ACCESS TO THIS SITE OR ANY FEATURE OR PART THEREOF AT ANY TIME, WITH OR WITHOUT NOTICE.
Respiratory Homecare Solutions (RHS) will gladly exchange or refund products within 30 days of purchase with an original receipt. Items must be in their original packaging and unopened. To maintain hygienic standards in accordance with Health Canada infection and disease prevention initiatives we cannot accept opened product for return. In order to get a full refund the product MUST be unopened.
Unopened products can be returned in-person to any RHS Location or by mail (additional shipping costs apply). A refund will not be issued until the item has been received and inspected by Respiratory Homecare Solutions.
RHS reserves the right to refuse an item as a valid return.
Return policies on products purchased in store may vary by location.
Return By Mail
Refusing a shipment on an order is not a valid method for canceling an order. Shipping charges to return a refused item and 25% restocking fees will be deducted from refund. Defective products can be returned to Respiratory Homecare Solutions within 30 days of purchase for exchange.
If you are shipping your return:
Please include as much information with your return as possible including the name, phone number and address where the order was sent and/or billed to and email address along with the receipt. Please pack and seal your return in its original packaging and ship using an insured carrier service. Your shipment must be sent prepaid; we do not accept C.O.D. deliveries.
Send your package to:
Respiratory Homecare Solutions – Warehouse
1011 53 Ave NE,
Calgary, AB, T2E 6X9
Credit Card & Online Refunds
For refunds we only credit the original account used to make the original purchase. The refund will immediately be sent to the credit card company for processing. Generally this can take 1-7 business days, depending on the credit card company. Please allow for up to two billing cycles for your credit to appear on your statement.
To protect our customers from fraudulent activity, RHS reserves the right to request valid photo ID for the purpose of validating customer information when processing a return or exchange. For more information contact us at firstname.lastname@example.org
RHS offers replacement equipment on our CPAP machines during warranty claims. Please contact us at email@example.com for assistance with your CPAP machine.
For assistance with warranty information on accessories and other supplies refer to your manufactures warranty or contact any RHS Location.