We understand the impact of this situation on our patients’ therapy and it is our priority to support them at all times. However, Philips Respironics repair/replacement program will take some time to be put in place pending the repair process for existing devices regulatory approval by Health Canada.

Upon this approval, Philips Respironics should then be able to initiate its repair/replacement process, and we will work with this manufacturer to deploy it with our patients and minimize inconveniences.

To allow us to optimize our interaction with patients, we kindly ask our patients and clients to limit the number of calls to our dedicated Recall Helpline.